Customer Service
CUSTOMER SERVICES
CUSTOMER SERVICE
Good customer service relates to the service you and your employees provide before, during and after a purchase. Improving your customer service skills can lead to greater customer satisfaction and a more enjoyable experience for them. At this course you will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge.
ENQUIRE NOWDURATION OF THE COURSE
34 weeks
LEARNING OUTCOMES
- Conduct customer engagement
- Prepare for work in a customer engagement environment
- Manage personal stress in the workplace
- Develop product and service knowledge for customer engagement operation
- Communicate in the workplace
- Process customer complaints
- Deliver a service to customers
- Contribute to health and safety of self and others
- Work effectively with others